Improve your customer relationships and get paid faster. With Customer-Centric AR, you make it easier for customers to do business with you. We’ve seen it firsthand—payment times consistently improve by five or more days, and customer satisfaction with the billing and payment process increases. More than 80% of our clients’ customers embrace the online services available through our platform.
This year, 76% of businesses say the COVID-19 pandemic has pushed them towards digital payments. 82% say they’re changing their processes for sending and receiving payments. Now more than ever, your customers expect an invoicing and payment experience that works for them.
Traditionally, AR teams have focused on automating back office processes to improve productivity and reduce the time and cost of collecting payments. But the world has changed.
Now customers expect more. They expect doing business with you to be:
Give your customers a powerful yet easy-to-use self-service experience to make it convenient to do business with you. Let them pay the way they want, when they want, and from anywhere they want.
Provide customers with 100% visibility into their account—including outstanding amounts and credits, payment history, and even unapplied payments—and give them flexible payment options for a complete online experience.
Prompt customers for payment and other follow-up actions with personalized notifications. Embedded calls to action in emails and within the portal allow customers to stay in control of their accounts.
Top of Mind
Top of Mind
Give your customers the options they want—from how they receive invoice data and communicate with you, to how they pay.
Deliver an experience on par with consumer services, with a simple and easy web portal that operates on any device. Doing business with you should be as easy as shopping online.
Easy to Use
Easy to Use
Be social! Communicate with your customers like you communicate on your favorite social network. Post comments, ask questions, and share documents alongside invoices and payments.
Customer-Centric AR Platform
Rethinking your AR process by focusing on your customers’ experience will make your customers happy. They’ll appreciate that you’ve made it easier to do business with you. But it does even more. By making it easier for customers to pay and improving the information flow between you, the problems that typically hold up payments are largely eliminated. The results? You make your customers happy… and get paid faster.
This is exactly why we created the Customer-Centric AR Platform.